Welcome

Welcome to The Shops! You're invited to join us on our beta journey, browse The Boutique for latest fashion finds or check out #TheMeshProject to play around with our mesh body concepts by transforming your current avatar to high definition mesh.

Join in as little or as much as you want, our beta experience is designed to work with the classic Second Life avatar and our high definition mesh concepts!

  • Click on a section below to find great tips and how-tos.

Visit us in-world: The Shops or visit our mirror location: The Shops II

Getting Started

Before we begin, please set the following settings for an optimal experience. These settings are required to use our products. If your viewer or graphics card does not support these settings, please try another viewer or upgrade your graphics card.

REQUIRED SETTINGS

  • Basic Shaders
  • Hardware Skinning
  • Object Settings: at least 3/4 or higher
  • Use region environmental settings.
    (World > Sun > Use region settings)
*Items marked in red on the above image are required to shop and to use our products. **Items marked in purple on the above image are additional ideal settings.
***If you are experiencing a slow connection, we suggest you read and implement this.

CREDITS & GIFT CREDITS

The Shops! currently uses shopping credits. You can purchase shopping credits throughout the store by clicking on the large gold coins.

  • You can only purchase credits & gift credits from vendors in TheShops regions. Do not fall for scams. We will never send you discount objects or ask you to pay an avatar directly.
  • *If it ever becomes possible to purchase items from a hud using Linden Dollars we will implement this, but currently the only work around is not a secure way for our customers.

FAQ

Are any items inside The Shops! a Linden Dollar purchase?

Yes, the following items are a Linden Dollar purchase in the store; Eyes, Shapes & Bounce Pack. Everything else is a credit purchase.

How do I gift credits to another person?

To purchase gift credits for others, please locate the gift vendor in the main portal.

1. Click on the vendor and choose the amount you would like to purchase.
2. Confirm the amount you'd like to purchase.
3. Enter the recipients name as shown here.
4. You'll receive a message in local chat that the credits have been successfully transferred!

- If the name is entered wrong or cannot be found, right click on the vendor and click on 'touch' to try again. Make sure you are in the correct sim you purchased the gift credits from. If you have issues, you can send the credits to LiveHelp.Resident and we will transfer them to the correct account.

Can my credits be gifted to another account?

Yes, please send a message to LiveHelp.Resident, they will assist you with this transaction.

I have credits left in my account, can I withdraw them?

Shopping credits cannot be exchanged back for a Linden Dollar value, please only purchase the funds you're planning on using, you can use them at any time.

SHOPPING HUD

To shop for products, you must attach our shopping HUD. To navigate The Shops, click on the wall displays to visit different stores and browse products.

FAQ

I can't find my shopping hud, where do you grab one?

A folder is normally delivered to you when you enter our Sim. If you declined this folder or for some reason did not receive it, you may get new Huds in the main TP Portal. Look For a sign that says "Welcome!" and click on it.

I'm unable to accept the TOS on the shopping hud.

Make sure you have our required settings enabled, object detail should always be set to high. Alternatively you can press CTRL+ALT+D to open the Advanced Menu. Select Debug Settings. Type in rendervolumeLODfactor and set to about 4 or 5.

My shopping hud balance is not correct.

Please make sure you are in the store for correct balances to show. When new versions of the shopping hud are released, old versions will not display a correct updated balance.

StyleMode

StyleMode is the next generation all-in-one advanced editor brought to you by TheShops! aimed at managing your high definition enhancements, and more! With StyleMode, you can visually customize your compatible supported inventory from designers across Second Life.

  • Please only wear StyleMode when you are styling and editing a mesh you have on.

Loading StyleMode

Get to know the basics about StyleMode and start stylizing!

1. Locate the Shopping Hud folder in your inventory.

2. Right click on the StyleMode hud and click add.

3. At the bottom right of your screen you will see 'Style'. Click on 'Style' to begin.

4. Next, a row of meshes worn will appear. Choose a mesh icon to style or edit.

- You can only style and edit meshes you currently are wearing. To style an item please attach the mesh to your avatar.

FAQ

I don't see StyleMode in my inventory, where can I grab one?

A folder is normally delivered to you when you enter our Sim. If you declined this folder or for some reason did not receive it, you may get new Huds in the main TP Portal. Look For a sign that says "Welcome!" and click on it.

I have StyleMode attached but I don't see it.

Follow the troubleshoot steps below;

1. Make sure you did not change the hud's attachment point. If you think this happened please have the Hud redelivered.

2. Right click on any hud you have worn and click edit. Next zoom out with your mouse wheel to see all the huds attached to your screen and look to see if StyleMode is off the screen view.

I have StyleMode attached but I am unable to click on 'Style'.

Follow the troubleshoot steps below;

1. Double check you are in a scripted environment.

2. Check to make sure you have the required settings enabled under "Getting Started".

3. Detach all huds worn expect for StyleMode, another hud could be blocking StyleMode's ability to be clicked on.

Each time I try clicking on 'Style' I get an error message that I must be wearing a mesh to begin.

Please wait a few minutes for StyleMode to scan the meshes you have worn. Then try clicking on 'Style'.

Navigating StyleMode

StyleMode will be different for each mesh you have worn. Lets go over a few of the basics to navigate StyleMode.

1. After you learn how to load StyleMode click on one of the mesh icons on the bottom row of your screen.

2. A menu will pop up asking you to Style or Edit the mesh.

3. When you click Style, a list of icons will appear specifically for the mesh you have worn. These icons will allow you to apply purchased Styles from us or approved designers.

4. If you click Edit, you will be able to change futures of the mesh such as foot heights, animations, poses etc. based specifically on the mesh you have on.

- Looking to dive in more? Go to the section of the item you are wearing to learn on how to use that specific item.

FAQ

I have StyleMode attached but I am unable to click on anything.

Follow the troubleshoot steps below;

1. Double check you are in a scripted environment.

2. Check to make sure you have the required settings enabled under "Getting Started".

3. Detach all huds worn expect for StyleMode, another hud could be blocking StyleMode's ability to be clicked on.

Installing Styles

TroubleShooting Installers:

1. Check if the Installer said "YAY" or "Install" upon first attachment. If the installer said "Install" when you first wore it, move onto step three. If the installer said "YAY" when you first wore it move onto step two.

2. Please contact the designer who made the installer and ask them to remake the installer. All installers must say "Install" when you first wear them for them to properly work.

3. If you cannot locate the installer it is best to ask the designer which tab and/or skin tone the installer should show up. If neither you or the designer still cannot locate the installer please continue reading.

4. Go to the section the installer is suppose to show under. Click the trash Icon > Click view trash. Make sure the installer was not accidentally deleted from StyleMode. Go through all of the pages. If you are still unable to locate the installer, make sure you have "view all skins" enabled under the skin tone selection area. Remember to always go through all of the StyleMode pages and to view the trash section.

5. Installers cannot be permanently deleted. Installers will stay in the trash section forever. If you delete an installer and decide to reinstall it, the installer will still be in your trash. 2. Installers will auto update if the designer chooses to fix an issue with the installer. There is no need to install a new installer unless the designer made a mistake creating the original installer object.

Deleting Styles

Found something better to wear? Have a style you no longer need? Trash the item!

1. When you are in StyleMode styling your mesh you can trash Styles you no longer want. On the bottom left of StyleMode you will find a trash bin icon.

2. Click on the trash bin icon and an X will appear over your styles. Click the X to remove the style from your StyleMode browsing screen.

3. Deleted the wrong style or want to bring something back? Click 'View Trash' in the section you are in and click on the style to add it back to your browsing screen.

- Styles cannot be permanently deleted. Styles will stay in the trash section forever. If you delete a Style and decide to reinstall it, the style will still be in your trash.

#TheMeshProject

Join us behind the scenes by playing around with our mesh Concepts, our core development project! Transform your existing avatar to high definition and help us develop the perfect avatar!

  • Choose a gender from the main teleport room to get started!

Male

Mesh Body

Below you will find information on choosing the body thats just right for you, how to style your newly purchased body & many more goodies to fully take advantage of #TheMeshProject.

  • #TheMeshProject Mesh Bodies work with the default Second Life head plus #TheMeshProject optional Mesh Heads.
Free Body

Looking to jump into #TheMeshProject experience but not sure which package to choose yet? Grab our free mesh body to familiarize yourself with our product.

  • The free body is 100% free to try, no credits are required.

1. Locate the wall display that says Get your beta Avatar and click on Guys.

2. Under Step 1. click on the Free option from the Body Packages chart.

3. The shopping hud window will appear with the Free body selected. Click Buy for $0 credits.

4. A folder will be delivered with the items.

5. Accept this folder and locate it in your inventory.

6. First Wear "(Wear Me!) (Body/Hands/Feet)" unless you choose to wear a mesh head use the other option in the folder. Next, right click on the objects with the words "Body, Hands, Feet" in the title and right click 'wear' to apply to your Second Life avatar. You should now look like a mannequin, lets get you stylized!

7. Attach StyleMode. (Refer to the StyleMode section to learn the basics.)

8. Click the body icon on the bottom row of your screen, next click 'Style'. Now click on the large skin tone number at the top right and choose from one of the 36 skin tone options.

9. Next select the body texture to apply to your new mesh body!

10. You're all set! You may need to adjust your avatar's shape settings for a perfect fit, we also recommend your foot size to be 40-65.

FAQ

What can I do and wear with my Free mesh body?

Our Free Mesh Body is fully functional for daily use, there are no Try On words. The free body is 100% free to try, no credits are required.

- The body will come with a preset skin with 36 skintones to choose from.

- All items from The Boutique will work & fit with your Free Mesh Body. No AlphaHUD is needed.

- Any compatible mesh item advertised for #TheMeshProject will work with your Free Mesh Body. Remember to demo 3rd party items first.

- You can wear the Default Second Life head or #TheMeshProject optional Mesh Heads with your Free Mesh Body.

How do I use the Default Second Life head with my mesh body?

To enable the retrofit neck, please click on StyleMode > Select the Body icon > Modify > Retrofit. When using the retrofit option also make sure you have body fat set to 0.

Compare Packages

Not sure which mesh body is right for you? Check the chart below to help pick the body that best suites your daily needs.

  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.
Compare Packages

FAQ

What does Legacy Compatibility mean?

Legacy compatibility means the body supports Installers from 3rd party designers. This would be flat textured items such as clothes, body hair, tattoos and more. 3rd party Installers are a separate purchase.

What do Optional Layers mean?

Optional layers are the amount of layers the body comes with including skin layer. The more layers a body has the more tattoos, clothing & legacy items you can stack. This is the same concept as the Default Second Life Avatar.

What is an AlphaHUD?

An Alpha Hud is used to hide areas of the body similar to alpha layers with the default Second Life avatar.

Purchasing the Body

Choose from four different packages to suit your needs!

  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.

1. Locate the wall display that says Get your beta Avatar and click on Guys.

2. Under Step 1. click on the body that is right for you on the Packages chart.

3. The shopping hud window will appear with the body you selected. Click Buy.

4. A folder will be delivered with the items.

5. Accept this folder and locate it in your inventory.

6. First Wear "(Wear Me!) (Body/Hands/Feet)" unless you choose to wear a mesh head use the other option in the folder. Next, right click on the objects with the words "Body, Hands, Feet" in the title and right click 'wear' to apply to your Second Life avatar. You should now look like a mannequin, lets get you stylized!

7. Attach StyleMode. (Refer to the StyleMode section to learn the basics.)

8. Click the body icon on the bottom row of your screen, next click 'Style'. Now click on the large skin tone number at the top right and choose from one of the 36 skin tone options.

9. Next select the body texture to apply to your new mesh body!

10. You're all set! You may need to adjust your avatar's shape settings for a perfect fit, we also recommend your foot size to be 40-65.

FAQ

How do I use the Default Second Life head with my mesh body?

To enable the retrofit neck, please click on StyleMode > Select the Body icon > Modify > Retrofit. When using the retrofit option also make sure you have body fat set to 0.

Alpha HUD

Got something on that doesn't fit just right? Use the Alpha Hud located in the body folder.

  • Not all package options include an alpha hud, compare the packages to see whats right for you.
  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.
Free Mesh Kit!

Anyone can now officially make meshable content for #TheMeshProject! Tell your favorite designers to get their mesh kit by visiting an official in-world kiosk, or grab your own and design away! The possibilities are now limitless, with #TheMeshProject officially open to everyone!

No application needed!

Obtaining the Mesh Kit

It has never been this easy to obtain a mesh kit! Visit us in-world and click on the 'Free Mesh Kit' kiosk for the download link. Thats it! You're done.


Visit us in-world: The Shops or visit our mirror location: The Shops II


Joining #TheMeshProject

Its never too late to join! We're here for you, let your creativity run wild with our extensive free kits.

  • Our kits are completely free to create for you & your customers.
Become a Designer!

Joining #TheMeshProject has a lot of great benefits for you and your customers.

  • Looking to fill out an application? Please go here.
Why Join?
  • Creating installers is extremely easy, no need to script or deal with huds and notecards.
  • We allow you to update your installers automatically! No need to resend to hundreds of customers.
  • We have an extensive and easy to use mesh developer pack.
  • Your brand will be listed and available to see from over thousands of customers.
  • Our kit is completely free to make supported items for. Your customers will never have to pay to use given installers with compatible meshes.

FAQ

Whats included with the Designer Package?

- You will get installers to sell legacy compatible items. Your customers do not need to purchase separate huds to use these items.

- You will get templates for skins, makeup, plus facial & hairbases. You'll also get access to TheSkinShop 36 skin tones to match with your skins.

- You will have access to our extensive mesh kits including body, hands, feet & head.

- You will be advertised to over thousands of customers.

- You will be invited to our Designers Release group to send daily notices about new products.

+ More goodies!

Where can I submit an application?

Please go here to submit an application. We will process and contact you as soon as we can.

I've submitted an application and haven't heard back.

Please check your spam folder in your e-mail. When we process applications we will either e-mail you or send you notecards in-world. Applications can take anywhere from 7 business days to one month depending on the demand. Please do not submit a new application if you are waiting to hear from us.

Extras

Still looking for some more goodies? Don't worry we got you!

Shapes

From Petite to Body Builder, our shape modifiers will instantly change your look.

  • At this time there are no Demos for Shape Modifiers.
  • Shape Modifiers are a Linden Dollar purchase.

1. Shape modifiers are under Add-Ons in #TheMeshProject room.

2. Click on the shape you would like.

3. A purchase confirmation window will pop up displaying a Linden Dollar purchase.

4. Click buy

5. A folder will be delivered with the items.

6. Accept this folder and locate it in your inventory.

7. Right click on the shape and click 'wear'.

FAQ

I keep getting this error message when trying to wear my shape modifier.

Please read this to help solve your issue. https://community.secondlife.com/t5/Viewers/Failed-to-find-a-body-part-in-my-database/qaq-p/2722464

MarketPlace

Looking for more goodies? Can't get enough? Check out our MarketPlace!

Visit our marketplace store: #TheMeshProject Marketplace

FAQ

My purchase on the MarketPlace hasn't delivered, can I get a redelivery?

Yes! Please send a message to LiveHelp with your MarketPlace transaction number.

Female

Mesh Body

Below you will find information on choosing the body thats just right for you, how to style your newly purchased body & many more goodies to fully take advantage of #TheMeshProject.

  • #TheMeshProject Mesh Bodies work with the default Second Life head plus #TheMeshProject optional Mesh Heads.
Free Body

Looking to jump into #TheMeshProject experience but not sure which package to choose yet? Grab our free mesh body to familiarize yourself with our product.

  • The free body is 100% free to try, no credits are required.

1. Locate the wall display that says Get your beta Avatar and click on Girls.

2. Under Step 1. click on the Free option from the Body Packages chart.

3. The shopping hud window will appear with the Free body selected. Click Buy for $0 credits.

4. A folder will be delivered with the items.

5. Accept this folder and locate it in your inventory.

6. First Wear "(Wear Me!) (Body/Hands/Feet)" unless you choose to wear a mesh head use the other option in the folder. Next, right click on the objects with the words "Body, Hands, Feet" in the title and right click 'wear' to apply to your Second Life avatar. You should now look like a mannequin, lets get you stylized!

7. Attach StyleMode. (Refer to the StyleMode section to learn the basics.)

8. Click the body icon on the bottom row of your screen, next click 'Style'. Now click on the large skin tone number at the top right and choose from one of the 36 skin tone options.

9. Next select the body texture to apply to your new mesh body!

10. You're all set! You may need to adjust your avatar's shape settings for a perfect fit, we also recommend your foot size to be 40-60.

FAQ

What can I do and wear with my Free mesh body?

Our Free Mesh Body is fully functional for daily use, there are no Try On words. The free body is 100% free to try, no credits are required.

- The body will come with a preset skin with 36 skintones to choose from.

- All items from The Boutique will work & fit with your Free Mesh Body. No AlphaHUD is needed.

- Any compatible mesh item advertised for #TheMeshProject will work with your Free Mesh Body. Remember to demo 3rd party items first.

- You can wear the Default Second Life head or #TheMeshProject optional Mesh Heads with your Free Mesh Body.

How do I use the Default Second Life head with my mesh body?

To enable the retrofit neck, please click on StyleMode > Select the Body icon > Modify > Retrofit. When using the retrofit option also make sure you have body fat set to 0.

Compare Packages

Not sure which mesh body is right for you? Check the chart below to help pick the body that best suites your daily needs.

  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.
Compare Packages

FAQ

What does Legacy Compatibility mean?

Legacy compatibility means the body supports Installers from 3rd party designers. This would be flat textured items such as clothes, body hair, tattoos and more. 3rd party Installers are a separate purchase.

What do Optional Layers mean?

Optional layers are the amount of layers the body comes with including skin layer. The more layers a body has the more tattoos, clothing & legacy items you can stack. This is the same concept as the Default Second Life Avatar.

What is an AlphaHUD?

An Alpha Hud is used to hide areas of the body similar to alpha layers with the default Second Life avatar.

Purchasing the Body

Choose from four different packages to suit your needs!

  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.

1. Locate the wall display that says Get your beta Avatar and click on Guys.

2. Under Step 1. click on the body that is right for you on the Packages chart.

3. The shopping hud window will appear with the body you selected. Click Buy.

4. A folder will be delivered with the items.

5. Accept this folder and locate it in your inventory.

6. First Wear "(Wear Me!) (Body/Hands/Feet)" unless you choose to wear a mesh head use the other option in the folder. Next, right click on the objects with the words "Body, Hands, Feet" in the title and right click 'wear' to apply to your Second Life avatar. You should now look like a mannequin, lets get you stylized!

7. Attach StyleMode. (Refer to the StyleMode section to learn the basics.)

8. Click the body icon on the bottom row of your screen, next click 'Style'. Now click on the large skin tone number at the top right and choose from one of the 36 skin tone options.

9. Next select the body texture to apply to your new mesh body!

10. You're all set! You may need to adjust your avatar's shape settings for a perfect fit, we also recommend your foot size to be 40-65.

FAQ

How do I use the Default Second Life head with my mesh body?

To enable the retrofit neck, please click on StyleMode > Select the Body icon > Modify > Retrofit. When using the retrofit option also make sure you have body fat set to 0.

Alpha HUD

Got something on that doesn't fit just right? Use the Alpha Hud located in the body folder.

  • Not all package options include an alpha hud, compare the packages to see whats right for you.
  • You can upgrade your body package at any time! Message LiveHelp for upgrade information.
Free Mesh Kit!

Anyone can now officially make meshable content for #TheMeshProject! Tell your favorite designers to get their mesh kit by visiting an official in-world kiosk, or grab your own and design away! The possibilities are now limitless, with #TheMeshProject officially open to everyone!

No application needed!

Obtaining the Mesh Kit

It has never been this easy to obtain a mesh kit! Visit us in-world and click on the 'Free Mesh Kit' kiosk for the download link. Thats it! You're done.


Visit us in-world: The Shops or visit our mirror location: The Shops II


Joining #TheMeshProject

Its never too late to join! We're here for you, let your creativity run wild with our extensive free kits.

  • Our kits are completely free to create for you & your customers.
Become a Designer!

Joining #TheMeshProject has a lot of great benefits for you and your customers.

  • Looking to fill out an application? Please go here.
Why Join?
  • Creating installers is extremely easy, no need to script or deal with huds and notecards.
  • We allow you to update your installers automatically! No need to resend to hundreds of customers.
  • We have an extensive and easy to use mesh developer pack.
  • Your brand will be listed and available to see from over thousands of customers.
  • Our kit is completely free to make supported items for. Your customers will never have to pay to use given installers with compatible meshes.

FAQ

Whats included with the Designer Package?

- You will get installers to sell legacy compatible items. Your customers do not need to purchase separate huds to use these items.

- You will get templates for skins, makeup, plus facial & hairbases. You'll also get access to TheSkinShop 36 skin tones to match with your skins.

- You will have access to our extensive mesh kits including body, hands, feet & head.

- You will be advertised to over thousands of customers.

- You will be invited to our Designers Release group to send daily notices about new products.

+ More goodies!

Where can I submit an application?

Please go here to submit an application. We will process and contact you as soon as we can.

I've submitted an application and haven't heard back.

Please check your spam folder in your e-mail. When we process applications we will either e-mail you or send you notecards in-world. Applications can take anywhere from 7 business days to one month depending on the demand. Please do not submit a new application if you are waiting to hear from us.

Extras

Still looking for some more goodies? Don't worry we got you!

Shapes

From Petite to Body Builder, our shape modifiers will instantly change your look.

  • At this time there are no Demos for Shape Modifiers.
  • Shape Modifiers are a Linden Dollar purchase.

1. Shape modifiers are under Add-Ons in #TheMeshProject room.

2. Click on the shape you would like.

3. A purchase confirmation window will pop up displaying a Linden Dollar purchase.

4. Click buy

5. A folder will be delivered with the items.

6. Accept this folder and locate it in your inventory.

7. Right click on the shape and click 'wear'.

FAQ

I keep getting this error message when trying to wear my shape modifier.

Please read this to help solve your issue. https://community.secondlife.com/t5/Viewers/Failed-to-find-a-body-part-in-my-database/qaq-p/2722464

MarketPlace

Looking for more goodies? Can't get enough? Check out our MarketPlace!

Visit our marketplace store: #TheMeshProject Marketplace

FAQ

My purchase on the MarketPlace hasn't delivered, can I get a redelivery?

Yes! Please send a message to LiveHelp with your MarketPlace transaction number.

FAQ

Can I upgrade one of my meshes from #TheMeshProject?

Absolutely!

1. Deposit the difference into your shopping account. Do not send money to any avatar, we will never ask you to do this.

2. After you've purchased your credits please send an IM to LiveHelp.

3. When asking for an upgrade please state which mesh item you would like to upgrade.

4. Once your upgrade is complete we will send you a message.

The Skin Shop

The Skin Shop has a variety of skins, make up, eyes, plus many more options to fully customize both the classic Second Life avatar, as well as #TheMeshProject high definition avatars. Read below on how to shop for items in The Skin Shop store.

Demoing Items

All demos from The Skin Shop are completely free. You can try items on using #TheMeshProject products, or demo items on the classic Second Life avatar.

Demoing on #TheMeshProject Products

  • Make sure you're wearing your mesh avatar or mesh heads for demos to apply.

1. First, wear your mesh body or mesh head. Demos will work on Demo mesh heads.

2. Next, click on one of the wall displays such as skins.

3. Browse the selection of products on the shopping hud.

4. When you've found an item you like, click on it. Each item in the store has a variety of options.

5. Choose a skin tone for your item. All items in the store have 36 skin tones to choose from.

6. Click the 'Try Me' button on the shopping hud.

7. The demo will automatically apply to the mesh you are currently wearing.

  • You cannot save demos to try on different heads or bodies, you will have to go back to the vendor for each head or body and choose the 'Try Me' for each product. Products cannot be demoed on mesh heads or bodies from your inventory or from StyleMode. Only from the vendor 'Try Me' feature.
  • Facial & Body hair demos will have to be demoed on the classic Second Life avatar. At this time the demos for these will not work on the mesh products.

Demoing on classic Second Life Avatar

  • All items from The Skin Shop can also be worn on the classic Second Life Avatar unless otherwise stated.

1. Click on one of the wall displays such as skins.

2. Browse the selection of products on the shopping hud.

3. When you've found an item you like, click on it. Each item in the store has a variety of options.

4. Choose a skin tone for your item. All items in the store have 36 skin tones to choose from.

5. Click the 'Try Me' button on the shopping hud.

6. A folder will be delivered with the demo items. Accept this folder and locate it in your inventory. Next, right click on the item and 'wear' to apply to your Second Life avatar.



FAQ

I can't get the demo to apply to my mesh head.

Make sure you have the box 'Apply To Mesh' checked on the shopping hud.

Do you have demos for nails?

No, not at this time.

Do you have demos for eyes?

No, not at this time.

Do you have demos for shape modifiers?

No, not at this time.

I'm trying to demo the body hair or facial hair and it won't apply to my mesh?

Facial & Body hair demos will have to be demoed on the classic Second Life avatar. At this time the demos for these will not work on the mesh products.

Skins

We have a huge variety of skins for both male and female. You can fully customize your skin by choosing the body type and face. As well as choosing from 36 beautiful skin tones.

  • Eyebrows for skins are a separate purchase.

1. Locate the wall display that says le Skíns. Choose male or female.

2. Browse through the selection of products on the shopping hud.

3. When you've found an item you like, click on it. Each item in the store has a variety of options.

4. Choose a skin tone for your item. All items in the store have 36 skin tones to choose from.

5. Make sure to change the body type for the skin.

6. Next purchase the skin. If you're wearing a mesh item, the skin will automatically apply.

7. A folder will be delivered with the items. Some skins come with different options, not all are the same. Remember to 'Try On' items before hand.

8. Accept this folder and locate it in your inventory. Next, right click on the item and 'wear' to apply to your Second Life avatar. Purchased items automatically load into StyleMode under the skin section.

FAQ

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

I am unable to find my skin in StyleMode.

Make sure you have the correct skin tone selected in StyleMode.

Eyebrows

Choose from a variety of eyebrows from thick to trimmed. Mix & Match from blonde to black with your favourite skin.

  • Eyebrows are skin tone based, make sure you select your skin tone.

1. Click on the wall displays under the brows section.

2. Choose a skin tone. All items in the store have 36 skin tones to choose from.

3. Choose your desired brow colour.

4. Each brow combination you choose will be previewed on the top left corner.

5. Purchase your desired brow combination. A folder will deliver with a tattoo option for classic Second Life avatars. If you are using #TheMeshProject product, the brow will automatically apply and automatically load into StyleMode under the brows section.

FAQ

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

Can I purchase eyebrows without a skin tone?

No, not at this time.

Body & Facial Hair

From extra hairy to barely any hair at all, a man could never be happier. Mix & Match with your favourite skin.

  • Body & Facial hair are skin tone based, make sure you select your skin tone.

1. Click on the wall display next to the skin section.

2. Browse through the available body hair or facial hair options.

3. Click on one of the options on the browse page. There is no preview image for body hair or facial hair, make sure you demo the item. To learn how to demo items please refer to 'The Skin Shop / Demoing Items' section.

4. Choose a skin tone. All items in the store have 36 skin tones to choose from.

5. Purchase your selected item. A folder will deliver with a tattoo option for classic Second Life avatars. If you are using #TheMeshProject product, the body or facial hair will automatically load into StyleMode.

FAQ

I'm trying to demo the body hair or facial hair and it won't apply to my mesh?

Facial & Body hair demos will have to be demoed on the classic Second Life avatar. At this time the demos for these will not work on the mesh products.

I am unable to find my facial hair in StyleMode.

Make sure you have the correct skin tone selected in StyleMode, next go to the facial hair section on your mesh head.

I am unable to find my body hair in StyleMode.

Make sure you have the correct skin tone selected in StyleMode, next go to the body hair section using the body icon.

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

Can I purchase body hair or facial hair without a skin tone?

No, not at this time.

Eyeshadows

From vibrant to calm, each eyeshadow has a unique personality that will make your avatar stand out from everyone. Mix & Match with your favourite skin.

  • Eyeshadows are skin tone based, make sure you select your skin tone.

1. Click on the wall displays above the eyeshadow section.

2. Choose a skin tone. All items in the store have 36 skin tones to choose from.

3. Choose your desired eyeshadow colour.

4. Each eyeshadow combination you choose will be previewed on the top left corner.

5. Purchase your desired eyeshadow combination. A folder will deliver with a tattoo option for classic Second Life avatars. If you are using #TheMeshProject product, the eyeshadow will automatically apply and automatically load into StyleMode under the eyeshadow section.

FAQ

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

Can I purchase eyeshadows without a skin tone?

No, not at this time.

Lipsticks

From Hollywood to Tokyo, you'll be able to find any lipstick shade & style to compliment any outfit you wear. Mix & Match with your favourite skin.

  • Lipsticks are skin tone based, make sure you select your skin tone.

1. Click on the wall display that says lipstick.

2. Browse through the available lipstick options.

3. When you've found an item you like, click on it. Each item in the store has a variety of options.

4. Choose a skin tone for your item. All items in the store have 36 skin tones to choose from.

5. Choose your desired lipstick colour or colour pack. Some lipsticks are sold individually, while others are sold in packs.

6. Each lipstick combination you choose will be previewed on the top left corner.

7. Purchase your desired lipstick combination. A folder will deliver with tattoo options for classic Second Life avatars. If you are using #TheMeshProject product, the lipstick will automatically apply and automatically load into StyleMode under the lipstick section.

FAQ

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

How do I know if I'm purchasing a lipstick pack or an individual lipstick colour?

You can tell from a few different options.

1. By demoing the item and seeing how many lipstick shades are included on the demo tattoo.

2. When you select the lipstick colour on the shopping hud you'll either see an individual lipstick shade or a pack of lipsticks.

3. Based on the price of the lipstick you'll know if you're purchasing a pack or an individual shade. Packs - $500 | Individual Shade - $175

Can I purchase lipsticks without a skin tone?

No, not at this time.

Nails

Add a little spice with our nail selection, perfect for any occasion.

  • Nails require #TheMeshProject products.

1. Locate the nails display next to eyes & hairbases under the section extras.

2. Browse through the available nail options.

3. When you've found an item you like, click on it. Each item in the store has a variety of options.

4. Choose your desired nail colour.

5. Purchase your desired nail. Nails will automatically load into StyleMode under the nail section for both hands and feet.

FAQ

My nail is not showing up in StyleMode, help?

Please make sure you click the Hand or Foot icon on StyleMode. Next click on the nail polish bottle.

Hairbases

From classic & sleek to wild & on fleek. Our hairbase selection will add that extra touch you've been missing.

  • Hairbases are skin tone based, make sure you select your skin tone.

1. Locate the hairbase display next to eyes & nails under the section extras.

2. Browse through the available hairbase options.

3. When you've found an item you like, click on it. Each item in the store has a variety of options.

4. Choose a skin tone. All items in the store have 36 skin tones to choose from.

5. Choose your desired hairbase colour.

6. Purchase your desired hairbase combination. A folder will deliver with a tattoo option for classic Second Life avatars. If you are using #TheMeshProject product, the hairbase will automatically apply and automatically load into StyleMode under the hairbase section.

FAQ

I accidentally purchased the wrong skin tone, can I change it?

If the skin tone you accidentally purchased is tone 01, we can change it to the tone you meant to purchase based on your account history. If you decide that you don't like a certain skin tone you will have to purchase the item again.

Can I purchase hairbases without a skin tone?

No, not at this time.

Eyes

They've always said you can see the soul looking into someones eyes. Don't let that stop you from grabbing a pair of these.

  • Eyes work with the classic Second Life avatar and #TheMeshProject products.
  • Eyes are a Linden Dollar purchase.

1. Locate the eye section next to Extras.

2. Click on one of the eye displays.

3. A confirmation message will pop-up to purchase the selected eye set.

4. A folder will deliver with eye layers for classic Second Life avatars. If you are using #TheMeshProject product, the eyes will automatically load into StyleMode under the eye section.

FAQ

I don't see a way to redeliver my eyes? Help!

If you don't use #TheMeshProject mesh heads, and need a redelivery of your eyes please leave a message with LiveHelp. If you use #TheMeshProject mesh heads, eyes will automatically be in your StyleMode after you purchase.

The Boutique

Shop till your drop! Check out 'The Boutique' for uber luxurious goodies for men & women, featuring clothing, bags, shoes, & accessories. Plus the occasional free gifts!

  • All items at The Boutique are made for The Shops! products only.

Purchasing Items

1. Choose a display on the wall such as clothing.

2. Browse through the items using the shopping hud.

3. Click on an item to 'unlock' a mesh to access available colours, styles, and options for that product.

  • Most meshes are $0 credits to unlock.

4. You will be delivered a folder which contains the non-textured mesh item. Please make sure you accept.

  • We suggest that you add the mesh to your avatar after the mesh delivers. Then purchase styles, while meshes may look the same they are different. Styles are not universal and will not apply to mesh items that appear the same. Styles are unique to each mesh.
  • If you need a redelivery go back to that item and on the top right corner click redeliver mesh.

5. Once you've unlocked a mesh you can browse through various features such as fabrics, metals, gems, etc. Some products even included free styles.

6. Previews for each Style will show in the top left corner. The preview you see is exactly what you will receive when you purchase the Style. Example - Shoe laces, spikes etc. are a separate purchase.

7. When you are ready to purchase your style, remember you must purchase accompanying styles that may be required for your item such as zippers, pockets and buttons. These Styles are required for each item, they are normally free as they are a finishing detail to your mesh.

  • If you are wearing the mesh that was delivered, when you purchase a Style for that mesh, the style will automatically apply. This will save some time later when you Style your items.
  • If you do not see extra styles for your mesh, they could already be included when you use StyleMode.

Misc. Info

Find other great information and how to request assistance for any product you have.

  • Thank you for being apart of our experience. xoxo
Joining #TheMeshProject

Joining #TheMeshProject has a lot of great benefits for you and your customers.

  • Looking to fill out an application? Please go here.
Why Join?
  • Creating installers is extremely easy, no need to script or deal with huds and notecards.
  • We allow you to update your installers automatically! No need to resend to hundreds of customers.
  • We have an extensive and easy to use mesh developer pack.
  • Your brand will be listed and available to see from over thousands of customers.
  • Our kit is completely free to make supported items for. Your customers will never have to pay to use given installers with compatible meshes.
Support

We would love to assist you with any questions you have! Before doing so, please take a minute to read all information provided on this page or in product notecards.

If you still need some assistance, please leave a message or notecard with LiveHelp.Resident, we will assist you as soon as possible. Courtesy will go a long way ^_^

When asking for help please state your question in full with any information to help us troubleshoot the problem. Include any photos. www.Gyazo.com is a great free way to send screenshots & our preferred method.

LiveHelp

  • Online 24/7 to catch messages.
  • Hours are 6AM - 8PM SLT Monday - Friday & most weekends
  • Handles all upgrades
  • Handles all credit transfers
  • Message LiveHelp
Graphics Panel
  • Please do not include snapshots in the body of notecards, we will not be able to open them.
  • LiveHelp.Resident is our only official support channel. Anyone else that is not listed on this page and is offering help is not an official helper and should be taken with caution.
**If you're a designer and you need assistance with the developer pack, please login to the Designer Portal and refer to the support page.

The following avatars are available throughout the week to help with any shopping questions;

DiorPrincess

  • Speaks English, Dutch & a little german
  • Available most days of the week
  • Loves to help style your avatar
  • Message DiorPrincess
Graphics Panel

FAQ

LiveHelp hasn't answered me.

We will get back to you as soon as we can. Since LiveHelp is online 24/7 not all questions may be answered right away. LiveHelp hours are 6AM - 8PM SLT Monday - Friday & most weekends.

Feedback

We're always working on new things for The Shops! If you have a feature, idea, or even want to send feedback regarding our products that you'd like to see implemented please message or leave a notecard with BetaFeedback.Resident. <33

  • All messages and notecards regarding feedback and suggestions are read on this channel. You will not get a reply back & this is not a support channel.
Refund Policy & Exchanges
  • We are unable to exchange or refund items that are no transfer. No exceptions.

  • If the exact same item was purchased twice using Linden Dollars, we will refund the double purchase. Please provide your transaction number located on SecondLife.com to our support channel LiveHelp.

  • Items using store credits cannot be double purchased. The shopping hud will inform you that you already own the item.
Terms Of Service & Privacy Policy

Prices on this documentation are subject to change without notice and may be outdated.

For our full Terms Of Service & Privacy Policy, please go here.